Caffè Nero: Learning Hub
Company Information:
1990
Hospitality
Harris + Hoole
5,000+
London, UK
1,000+
Introduction
Caffè Nero is a leading hospitality brand in the UK, running 1,000+ coffee houses across eleven countries. Their 5,000+ staff focus on offering premium Italian coffee, a welcoming atmosphere, good food and great service.
In 2016, Caffè Nero acquired the coffee chain, Harris + Hoole. As a result, they required a learning management system that was flexible enough to cater for multiple brands, robust enough to support a global audience and engaging enough to make an impact.
Platform Goals
Multi-Brand: Caffè Nero needed an extended-enterprise LMS that would be home to multiple brands and an expanding global audience of coffee professionals.
Personalised Journeys: Regardless of their associated brand, each learner would require a level pathway personalised to meet their specific needs.
Engaging: This new platform would need to actively engage learners to meet their learning objectives and help Caffè Nero to deliver business impact.
The Solution
- Badges, XP, Leaderboards
- Streaks, Scorecards, Battles
- Social Learning
- Deep Customisation
- Content Library
- Mobile Learning
- Reporting Suite
- & Much More
The Approach
Caffè Nero were able to empower their extended enterprise with a multi-channel learning solution, content controls, language settings and more. They then used game mechanics to supercharge engagement-levels throughout the platform.
Extended Enterprise
Multi-Brand: Each learner’s experience on the platform varies according to the brand they are affiliated with.
Multi-Language: The platform offers multilingual support, catering to users across Europe.
Content Groups: Content Groups regulate access, ensuring that each learner receives the appropriate permissions.
Gamification
Badges & XP: Interacting with Caffè Nero Learning Hub unlocks a variety of virtual rewards, including Badges and XP.
Leaderboards: Earning XP allows learners to ascend the platform’s leaderboards and highlight their expertise.
Levels: Accumulating XP also enables learners to ‘level up’ and unlock fresh training materials.
The Results
Caffè Nero Learning Hub successfully serves brands that operate in two very different markets. They are able to run their learning initiatives on the same platform, whilst fully expressing their brand identity.
The end result was an easy all-in-one solution for their admin team and a huge win for learner engagement. But don’t take it from us. Let’s let learners espresso themselves:
Let's Get Engaged!
- Use Case Mapping: Tailored demonstrations in line with your requirements.
- Flexible Payment Terms: Payment options and pricing plans to suit your needs.
- Rapid Implementation Plans: Start making a real impact in weeks, not months.
- Build a Business Case: Achieving stakeholder buy-in is tough, but we can help.